TERMS AND CONDITIONS
This refund policy outlines the procedure and process of issuing a refund.
Should an error be made in the amount of any donation, you – as the donor – has 60 days in which to notify Bully Zero Australia Foundation of the error.
All requests for refunds must be made in writing and directed by email to [email protected]
or by post to Fundraising, Bully Zero, 72 Hargrave Avenue, Essendon Fields, VIC, 3041.
The request should have the details of the initial donation including the date, amount, name of the donor, the receipt number and the nature of the error. If the error is in relation to a tax invoice that was issued, the incorrect amount immediately becomes void and invalid, and a new tax invoice will be issued for the amount of the corrected donation.
Of course, should an error be made by Bully Zero Australia Foundation or its financial institution(s), full refunds will be made immediately upon notification of the error and all costs borne Bully Zero Australia Foundation.
Please note: refunds of the amount pledged to be donated will not automatically be made simply because you have changed your mind. It is for this reason that we ask that you make your choice to donate carefully. Bully Zero Australia Foundation is under no obligation to give a refund if an error has been made on your part, but will endeavour to ensure that any genuine errors (such as to the amount donated) are rectified.
Bully Zero Australia Foundation, which is a non profit organisation, reserves the right to deduct any bank or transaction charges for any refund processed onto the donor. Should an error be detected and a request for refund be made after 60 days have expired, Bully Zero Australia Foundation regrets that it is unable to refund any monies.
A tax receipt is emailed to the email address provided (providing you have supplied one) on successful processing of your donation. This will normally take just a couple of minutes.
You may contact us at any time for an additional copy of this receipt should you require one. When doing so, you will be asked to provide the name in which the donation was made, the amount donated, the date and any other detail that will help verify
If at any time you have any questions in relation to your donation, please contact us via:
Email: [email protected]
Phone: 03 9094 3718
Post: Fundraising, 72 Hargrave Avenue, Essendon Fields, VIC, 3041